Warranty and Return Policy
Returns & Refund Policy
Unused products in original packaging may be returned within 30 days of delivery for a refund of the purchase price, minus a 15% restocking fee. The restocking fee may be higher if the item is not returned in original packaging and in resellable condition (complete accessories, undamaged box, no signs of use, missing parts, or damaged packaging).
To start a return, contact us with your order number. Do not ship anything back until you receive return instructions and a return authorization. Customer pays return shipping unless the item is defective or we sent the wrong product.
Refunds are issued to the original payment method after we inspect the returned item. Shipping charges are non-refundable.
Defective or incorrect items
If we shipped the wrong product or it arrives defective, contact us within 7 days of delivery. We will replace it or refund it, and we will cover return shipping for approved cases.
1-Year Limited Warranty
All red light therapy panels and stands are covered by a 1-year limited warranty from the date of purchase. The warranty applies to the original purchaser only and is not transferable.
What’s covered
Defects in materials and workmanship under normal use, including:
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Failure to power on
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Non-functioning or flickering LEDs
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Power supply, controller, or timer failure
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Structural or manufacturing defects in official stands
If a covered defect is confirmed, we will repair or replace the product (or a comparable current model) at no charge for parts.
What’s not covered
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Accidental damage, drops, impact, liquid, or misuse
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Unauthorized modification, disassembly, or repair
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Cosmetic wear that does not affect function
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Damage from incorrect voltage, power supply, or failure to follow the user manual
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Shipping damage not reported promptly after delivery
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Theft, loss, or normal wear and tear
How to make a warranty claim
Contact us with your order number or proof of purchase, product model, and a description of the issue (photos or video helpful). Do not return a product until we provide return instructions. Customer is responsible for return shipping unless we specify otherwise.
This warranty is the exclusive remedy and does not cover incidental or consequential damages. It does not affect any rights you may have under applicable law.